DetailBot Support

Need help? Email support@getdetailbot.com and we'll reply within one business day. Please send it from the email on your DetailBot account so we can find you.

Getting started

What is DetailBot?

DetailBot is an iPhone app from DetailBot LLC for car detailing businesses. It gives you proven Facebook ad templates and copy. You film and upload your videos, and DetailBot runs and manages the ads in your Meta Ads Manager account.

How do I get started?

Download DetailBot, create an account with your email or Sign in with Apple, then answer a few setup questions about your business, services and service area. Next, connect Facebook, pick your ads, and upload your videos.

What do I need?

An iPhone, a Facebook Page for your business, and a Facebook ad account you're an admin of.

Connecting Facebook

How do I connect my Facebook Page and ad account?

In the app, go to Profile and tap connect Facebook. You'll sign in on Meta's own login page and choose the Page and ad account DetailBot can manage. You need to be an admin of both.

Do my ads run from my own ad account?

Yes. Ads run in your own Meta Ads Manager account, and Meta bills your ad spend to that account. You can see everything in Ads Manager too.

How do I pause my ads?

In the app, tap the "ads live" bar, then Pause all ads. You can also change your daily budget there.

Uploading videos

How do I upload my videos?

Tap the + button to film or pick clips from your library for an ad script, or upload a finished video you already have. DetailBot turns your clips into a finished ad for you to review.

Why does the app ask for camera, microphone and photo access?

So you can film clips with sound and choose videos from your library. You can change these permissions in your iPhone's Settings any time.

Free trial and cancelling

Is there a free trial?

Yes. New accounts get a 30-day free trial, then $297 per month via in-app subscription. Also available on our website.

How do I cancel?

If you subscribed in the app, cancel any time in Settings > Apple ID > Subscriptions. If you subscribed on our website, go to Profile > Manage billing in the app. Cancelling stops future charges. Your ads in Meta Ads Manager are separate. Pause them in the app or in Ads Manager if you want them to stop.

Deleting your account and data

How do I delete my account?

In the app, go to Profile > Delete account and confirm. This cancels your subscription, pauses your DetailBot campaigns on Facebook, removes our access to your Facebook account, and deletes your account, uploaded photos and videos, ads, results and leads stored by DetailBot. It can't be undone. Anything already in your own Meta account stays there.

Can I ask for deletion by email?

Yes. Email support@getdetailbot.com from your account email with the subject "Delete my account." We'll complete it within 30 days.

Facebook (Meta) data deletion instructions

How do I remove DetailBot's access and delete my Facebook data?
  1. In Facebook, open Settings & privacy > Settings.
  2. Go to Apps and websites (or Business integrations) and find DetailBot.
  3. Tap Remove. To have your data deleted as well, choose to send a deletion request when prompted.

Meta notifies us, and we delete the Facebook data we received through your login: our access token, imported Page posts and past ads, synced ad results, and our copy of your leads. You'll get a confirmation code and a link to check the status. Your DetailBot account stays until you delete it in the app. You can also email support@getdetailbot.com with the subject "Delete my Facebook data."

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